FREE SHIPPING WITHIN AUSTRALIA
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Shipping & Returns

    Shipping

    All orders are shipped and delivered on business days (Monday through Friday, excluding Australian Public holidays). Within Australia, Il Makiage (Australia) uses the Australia Post Express Post service at a flat rate per order no matter where you live in Australia. Please allow 2-5 working days for delivery. A signature is not required upon delivery. Please select an address where someone is available during Business Hours to receive your purchase. Il Makiage (Australia) cannot accept responsibility for lost or stolen packages. For International orders, we send our parcels via Australia Post International Post service. Please allow 5-12 working days for delivery. If you require Express Delivery, please choose the international express option. Please note extra charges may apply for this service. Please note there is No insurance on any of the shipping methods.

     

    Over $100 - FREE Regular Australia Post

    Under $100- $9.95 Regular Australia Post

    Any undeliverable returns to Il Makiage Australia will be at the shipping expense of the customer if this is due to Australia Post receiving no response to cards left, or inability to access the address, after attempts to contact the customer. Please ensure the correct and suitable delivery address is used in order for Australia Post to access a mail box or business address.

    Title and risk of loss to all products will pass to you on delivery.



    NEW ZEALAND

    $19.95 AUD Flat Rate Postage UP TO 2KG via Australia Post. We will contact you if excess charges apply before shipping. No tracking or insurance included so please contact us for a quote to upgrade for insurance and tracking!

     

    REST OF WORLD

    $29.95 AUD Flat Rate Postage UP TO 2KG via Australia Post. We will contact you if excess charges apply before shipping.. No tracking or insurance included so please contact us for a quote to upgrade for insurance and tracking!

     

    **OVERSEAS ORDERS: DO NOT CONTACT US FOR TRACKING INFO IF YOU DID NOT UPGRADE TO INCLUDE TRACKING/INSURANCE. WE CANNOT TRACE**

    If your order is damaged during transit please contact us ASAP.

     

    Returns

    • We are happy to accept returned products that are "new and unused" and in the original box. On receiving your returned item we will gladly send you a replacement product or refund your purchase price (excluding the handling & freight fee). If you are not completely satisfied with your purchase, please return your item(s) within 14 days of receiving your order. "New and unused" means the item has no scratches or marks; there are no signs of wear or use of the item, the packaging has not been torn or removed; and the item has not been altered in any way. We cannot accept a return of any used or opened items. If you wish to return or replace an item, please send the items back to the below address together with your invoice and include an explanatory note with the reason you are returning

    In case of sensitivity to any of the products, we regret that we are not able to offer a refund, credit or exchange if, after using a product, you find you are sensitive to it or it is unsuitable for your needs. 

    Shades of Products
- We have made every effort to ensure the product colors shown on Il Makiage (Australia) website are as close as possible to actual colors, however, some computer screens may show slight variations. 

    Product Availability - Occasionally a product may be unavailable. If you email us we will be happy to contact you via email when it is back in stock. 

     

    Send to:

    Il Makaige (Australia)

    PO Box 483

    Elsternwick VIC 3185

    If you have received a faulty product, please email us at: [email protected] to arrange an immediate exchange.

    Please note: Il Makiage (Australia) can only accept returns purchased from our online store. If you have purchased from another retailer, please contact that retailer directly. 

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